Better Here - Worse There

Graham Birkenhead, September 29 2026

Most of us like solving problems - it's just part of our nature. If we find something that makes our job harder than it needs to be, we like to work out a better way of doing it, and make life a little easier. We tend to do that whether at home or at work, and that’s generally a good thing - it feels

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Just Ask

Graham Birkenhead, September 22 2026

Do you ever find yourself having a conversation with someone who is patiently explaining why something can’t be done, or something has to be done a particular way?  This explanation often involves some unnecessarily complicated workaround, and all the while seems to be skirting around a central issue that has some sort of protective forcefield...

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When Decisions Resist Being Made

Graham Birkenhead, September 8 2026

We often like to think of ourselves as being decisive, and we can easily point out other people that aren't.  The reality is that some people make decisions quickly and confidently while others deliberate, hesitate, and perhaps prefer someone else to make the final call;  we all have different decision making processes or styles.  The deeper...

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Questions & Decisions

Graham Birkenhead, August 11 2026

We make hundreds of decision in a day - many are minor and take very little conscious thought, some are more weighty, both in terms of the thinking needed, and the outcome.  We tend to think of decision making as a process of choosing between options: A or B, yes or no, now or later, do nothing or do something.  And part of our process then...

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How Did I Not Know That?

Graham Birkenhead, July 28 2026

Do you ever have the situation where someone says something, it completely changes your understanding, it makes perfect sense, and you’re left thinking, “How did I not know that?” I have always struggled to keep kitchen knives sharp - that razor-sharp edge they have when you first buy them. I’ve spent hours trying to hone my edge honing...

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The Yellow Beetle Effect

Graham Birkenhead, July 14 2026

The VW Beetle has a very distinctive shape - and even over 3 generations of design covering nearly 60 years of production, that distinctive shape has been retained, and nearly everyone can recognise a Beetle.  Some Beetles come in a very noticeable yellow. So, the thing is with these yellow Beetles, there are few-enough of them that you won't...

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Spill Chucking and the Art of Floorless Communication

Graham Birkenhead, June 30 2026

Do you recognise this situation? You are drafting a text message on your phone.  You type a perfectly sensible word and it changes it into something entirely different. You correct it and it changes it again. After several attempts to get the word you want, you slow right down to type the word one letter at a time, and carry on with the rest of...

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The Agency Continuum

Graham Birkenhead, June 16 2026

Most companies say they want proactive people. People who spot problems before they become crises. People who take ownership, seek opportunities, and look for ways to improve things. And people who don’t simply wait to be told what to do before taking appropriate action. And yet, strangely, many of these same organisations unintentionally teach...

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Trapped by Success

Graham Birkenhead, June 2 2026

A few days ago, a hummingbird found its way into my garage and was flying around trying to get out.  The strange thing is that both garage doors were fully open, as was the side window, and there was plenty of daylight coming in. And yet the bird was 'trapped' in my garage.  For hours, it flew around in circles constantly tapping against the...

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What Gets Measured Gets Managed

Graham Birkenhead, May 19 2026

'What gets measured gets managed' is one of the most quoted phrases in management and leadership, and for good reason. Measurement matters, because organisations need visibility, leaders need feedback, and teams need clarity about what matters and whether progress is being made. Without some form of measurement, organisations tend to use a mix...

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